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Who we are
We are Fascook Limited and Our website address is : www.fascook.com
FasCook is the data controller for information that we collect through all of our platforms including our website, social media, e-mails and over the phone.
References in this Privacy Policy to “we”, “us” and “FasCook” are to Fascook (Company registration number: 13860537), the registered company address of Fascook is: FasCook Limited, 149 Church Road, Basildon, essex SS14 1NH
Your privacy is of importance to us
At FasCook we take serious your privacy and the need to let you understand how your information will be handled and used by us. We therefore explain here in this policy how we collect, use and store your information. FasCook will ensure that all information protection and customer legislation standards are met when handling any of your personal information. We are committed to protecting your privacy and the security of all the information that you provide us with.
How do we collect the personal data?
Through our checkout process at our retail outlets, when you place orders on our website or over the telephone if you place your order in this manner.
When you create an account with us.
When you communicate to us through our online contact forms, email or instant messaging
When you enter prize draws, competitions or complete a survey.
When you review our products and services
When you interact with us through our social media sites.
What personal data we collect and why we collect it
We collect the following personal information:
-Your name and (if relevant) company name
-Contact information including phone number and e-mail address
-Billing and delivery addresses
-Payment card details
-Where required proof of identity for age verification. This maybe direct or from agencies such as Experian
-Your feedback via phone, email, post or social media
-Account login details for our services, including your username and chosen password
-Your marketing preferences
-Information about when and how you use our websites. This includes the device information such make, model, browser and IP address
-To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Data we collect also include data the following:
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
Cookies are small text files of letters and numbers that your browser can store on your device. These files are created when you visit a site or service that uses cookies. Our website uses cookies to offer improved site functionality, distinguish you from other users and provide information about how our website is used.
For more information about how you can manage cookies within your browser, you can visit www.aboutcookies.org
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Legal Obligation
Under some circumstances, we may need to process your data for legal reasons.
Legitimate Interests:
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially affect your rights, freedom or interests
What do we do with the information we collect?
Placing an order: The information you provide us with is required to process your order, including taking the payment and delivering the goods. We may also need to contact you if we need to discuss any aspect of your order, for example stock delays, discontinued products, recalls or if we believe you have ordered incorrect items.
We need to carry out age verification if you purchase any knives or bladed items.
When you participate in a competition, prize draw, giveaway or offer, or sign up to attend one of our events, either through Fascook or indirectly through a third party, the information obtained will be used to administer competitions and manage events, including securing your registration at an event, and selecting and contacting prize winners.
If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes.
Full details of our event management partner’s privacy policy can be found on their website or on the event registration form.
Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us.
Marketing : We like to tell you about our great offers, ideas, and products that we think will be of interest. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means.
However, we won’t send you marketing messages if you tell us not to.
When you order you can tick a box to remove yourself from our email marketing and all our subsequent marketing emails give you the option to opt out.
We use automated decision making, including profiling, in certain circumstances, such as when it is in our legitimate interests to do so, or where we have a right to do so because it is necessary for us to enter into, and perform, a contract with you. We use profiling to enable us to give you the best service possible including specific marketing which we believe you will be interested in.
Consent
We may ask you for permission to process your personal data for specific reasons.
We will only use your consent for the specific purposes stated, and you may withdraw it at any time.
Who we share your data with
We sometimes share your personal data with trusted third parties.
FasCook will only provide the information needed by the third party to perform their service under a specific contract.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will be deleted or transferred back to us.
We currently use the following companies, who will process your personal data as part of their contracts with us:
Companies that help us process and deliver your order. These include
DPD
Parcelforce
Royal Mail
Braintree Payments
PayPal
Stripe
Amazon Pay
Credit reference agencies that help us verify your identity and tackle fraud
Experian
Companies that help us run our business. These include:
SessionCam
Doubleclick
VWO
Microsoft
Trustpilot
Fresh Relevance
Freshdesk
How long we retain your data
The policy of Fascook is to only keep information for as long as required for the purpose or purposes for which we use it. For example, we will store details of your invoices in order to process return requests, warranty claims or queries relating to any orders that you have placed with us in the past. We will determine how long to retain different data based on how long we need the information for and what it is used for, as well as any legal or regulatory requirements that require us to retain records and details of purchases for an additional period of time.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Under UK GDPR individuals are entitled to the rights to be informed, to access, to rectification, to erasure, to restrict processing, to data portability and to object
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You can exercise these rights by contacting us using the details in the ‘Contact us” section below.
Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our customer against fraudulent requests.
We will process each request according to UK GDPR guidelines.
Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.
If you believe that the information, we have for you is incorrect, please write to or e-mail us as soon as possible to enable us to rectify incorrect data. You may request details of the personal information that we hold about you under the terms outlined in the UK GDPR
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Changes to our Privacy Policy
From time to time, we may make changes to this Privacy Policy. Any changes will be posted on this page, so you should check frequently in order to review any recent changes
Contact Us
If you have any questions, comments or requests regarding this Privacy Policy, please send your email to: info@fascook.co.uk.
Or write to us: DPO, FasCook, 149 Church Road, Baildon, essex SS14 1NH.
How we protect your data
Fascook shall ensure that the personal data collected and processed is kept secure and protected against any unlawful processing and modifications
Industry regulatory disclosure requirements
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to complain with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (please note we can’t be responsible for the content of external websites)